Service Policy
Last updated: 15 February 2026
1. Service Overview
At WearFormViro, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@wearformviro.com
- Phone: +61296492290
- Address: 2 Clucas Rd, Regents Park NSW 2143, Australia
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM AEST
- Saturday: 10:00 AM - 4:00 PM AEST
- Sunday: Closed
3. Tailoring Services
3.1 Available Services
- Suit alterations and adjustments
- Custom suit measurements and fittings
- Garment repairs and restoration
- Button replacement and reinforcement
- Hem adjustments and cuff alterations
- Suit resizing services
3.2 Service Timeframes
Standard service timelines:
- Initial assessment: 1-2 business days
- Minor alterations: 3-5 business days
- Major alterations: 7-10 business days
- Custom tailoring: 14-21 business days
4. Warranty Services
4.1 Standard Warranty
All new suits purchased from WearFormViro come with:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free minor adjustments within 14 days of purchase
4.2 Extended Care Services
Optional extended care services include:
- 12-month extended protection
- Priority alteration service
- Suit maintenance
- Complimentary pressing services
5. Custom Services
5.1 Bespoke Tailoring
- Personal measurement sessions
- Fabric selection consultation
- Custom suit design
- Multiple fitting sessions
- Style consultation
5.2 Additional Services
- Wedding party coordination
- Corporate wardrobe programs
- Personal shopping assistance
- Style workshops
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Complimentary
- Detailed consultation: $50
- Style consultation: $75
6.2 Alteration Costs
- Minor alterations: $30-75
- Major alterations: $80-200
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all alterations
- Multiple fitting sessions as needed
- Final quality inspection
- Customer satisfaction verification
- Follow-up service check
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Schedule an initial consultation
- Receive service assessment
- Approve service quote
- Schedule service appointment
8.2 Required Information
- Purchase details (if applicable)
- Service type requested
- Preferred timeline
- Contact information
- Special requirements or preferences
9. Service Guarantees
We stand behind our services with:
- 30-day guarantee on alterations
- Satisfaction guarantee
- Expert craftsmanship
- Premium materials
- Professional service standards
10. Updates to Service Policy
WearFormViro reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.