Returns Policy
Last updated: 15 February 2026
Return Period
Our return policy extends to 30 days from the date of delivery. After this period has elapsed, we are unable to offer refunds or exchanges. This policy ensures both quality assurance and customer satisfaction with our premium business attire.
Eligible Returns
We accept returns on products that:
- Were shipped directly from WearFormViro
- Show manufacturing defects or quality issues
- Were incorrectly shipped items
- Are accompanied by proof of purchase
Please note that certain items cannot be returned, including:
- Custom-tailored or altered suits
- Items worn, damaged, or altered after delivery
- Personal items such as undergarments
- Items without original tags and packaging
Custom and Tailored Items
For personalized or tailored items, cancellations are only accepted within 24 hours of order placement. Beyond this period, we cannot offer refunds due to the custom nature of the work. If you need design modifications, please contact us at ask@wearformviro.com. Additional tailoring or modification fees may apply.
Refund Process
Once we receive your return:
- Our quality control team will inspect the returned items
- You will receive an email confirming receipt of your return
- We will notify you of your refund approval or rejection
- Approved refunds will be processed to your original payment method
Important refund information:
- Shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer
- Processing time for refunds is typically 2-5 business days
- For orders with multiple items, refunds will only be issued for eligible returned items
Delivery Issues
Please note:
- Failed deliveries due to incorrect shipping addresses or customer unavailability are not eligible for refunds
- Once a shipping carrier confirms delivery, we cannot be held responsible for lost or stolen packages
- All delivery issues must be reported within 48 hours of the scheduled delivery date
Contact Information
For any questions or concerns about returns and refunds, please contact us:
- Email: ask@wearformviro.com
- Phone: +61296492290
- Address: 2 Clucas Rd, Regents Park NSW 2143, Australia